GTSR stands for Global Technical Service Representatives and serves as a central hub supporting technical and technical service functions not only in Japan but also across overseas branches. Its main responsibilities include organizing and managing technical and technical service meetings, responding to claims, collecting, digitizing, and analysing performance data, handling technical requests from both domestic and overseas locations, and managing and analysing TSR safety activities. In addition, the group contributes to committees and meetings, while also strengthening collaboration with the R&D, Tech, and Marketing teams as well as the Sales team.
In this edition of our employee blog series, we introduce Seungpyo Wi, a member of the Global Technical Service Representatives group at Nippon Paint Marine Japan, who supports technical requests from Japan and overseas and helps build a culture of safety across the organisation.
Seungpyo Wi, Global Technical Service Representatives Group, Nippon Paint Marine Japan
My responsibilities mainly include reviewing various reports, operating sharing points, managing and analysing performance data, responding to technical requests, and managing and analysing TSR safety activities. In particular, performance management and data digitization are used as reference materials for marketing activities, product improvement, new product development, and performance analysis. They also contribute to field-based product development, market expansion, and the planning and implementation of claim suppression measures for quality stabilization. In addition, technical request handling supports the standardization and domestic/global dissemination of technical information, while the management and analysis of TSR safety activities play an important role in expanding and utilizing training materials.
Finding a home in the marine coatings industry
What first drew me to the company was learning how significant coating products are in the marine market. As I researched the marine industry, I became interested in Nippon Paint Marine’s strong technical capabilities and the breadth of its business, and I decided it was somewhere I could grow my career. Today, I continue to learn and take on new challenges with the support of those around me.
Delivering support that people can trust
What I always keep in mind is how to achieve the best possible results while staying aligned with the company’s and department’s policies. I make it a point to respond as quickly and accurately as possible to requests from colleagues in Japan and overseas, as well as from other departments, , aiming to provide clear and reliable support that others can trust.
Much of our work involves indirect inquiries through internal and external stakeholders rather than direct requests from customers. When inquiries or requests come in, I focus on responding as accurately and quickly as possible, minimising the time it takes for information to reach the customer. I believe balancing speed and accuracy is important to customer satisfaction.
One message from early in my career with Nippon that has left a lasting impression on me was the encouragement to think for myself about the right approach and how to work efficiently to achieve our goals with proactivity. I was also told that I could continue to grow by expanding the scope of what I handle. It made me feel both trusted and challenged and has become an important reminder of how I should develop going forward.
A project that stands out
One project that stands out to me is TSR’s safety and accident prevention activities. Almost all associates participate in this initiative, and through a process that encourages open reporting of potential hazards and concerns, I feel a culture of transparency and openness has taken root. I believe this effort contributes not only to stronger safety awareness, but also to a more positive organisational culture.
Looking ahead
I am particularly interested in developments in data intelligence, AI utilisation, robotics, batteries, autonomous driving, quantum computing and the space industry. Among these, I believe data intelligence and AI will also become increasingly important in our own work at Nippon Paint Marine, People who can adapt to and work with these areas will be especially valuable in the future.
One thing that has left a strong impression on me at Nippon Paint Marine is the training environment, including role-based programmes and a wide range of learning opportunities. Through business improvement projects and management training, I gained a clearer understanding of management and project management skills and how to apply them in practice.
I hope to continue applying what I learn in my daily work, and to grow into someone who can contribute in even broader areas.
